Booking & confirmation
- If you selected “FIRST AVAILABLE” when booking, your technician may change based on the salon’s schedule.
- Want to REQUEST A SPECIFIC TECHNICIAN? Enter their name in the “ADDITIONAL COMMENTS” section before submit request.
- Each service must be confirmed via email or text. No confirmation = No appointment.
Late arrivals
Running late? If you're 3–5 minutes late, our front desk will call you — if we can't reach you, the appointment may be cancelled. If you arrive more than 10 minutes late, we'll need to reschedule.
Cancellations & no-shows
We don't charge a cancellation fee. After 3 no-shows, future appointments require a 50% deposit.
Service guarantees
- Nails: free fix within 3 days of your service. If you'd like a different color after your polish is finished, a polish change fee applies (plus polish type or design, if any).
- After 3 days, or for accidental damage, a repair fee applies.
- We don't offer free repairs for services done at other salons.
- Not happy with your nails? Please let us know before you leave or within 3 days — we'll do our best to make it right. Nail services are non-refundable.
- Hair: adjustments within 3 days, reviewed case by case.
- Head Spa and waxing services are non-refundable.
Gel polish & Dazzle Dry (+$15)
- Avoid water, oils and steam for 4 hours after application.
- Dazzle Dry: we recommend refreshing every 7–10 days for best results.
Acrylic nails: care tips
- Treat acrylics gently to prevent lifting or damage.
- Keep them dry and clean.
- Use cuticle oil daily to moisturize your nails.
- Avoid acetone and harsh chemicals.
- Keep the skin around your nails healthy.
- Practice good personal hygiene.
- Avoid DIY repairs — contact us for help if damage occurs.
Allergies & sensitivities
For every service, please tell us before we start if you're taking any medication or have any allergies, skin sensitivities or medical conditions. Your safety is our top priority.
Hair color patch test
Hair color: we can do a patch test first — if you have time, stop by the day before your appointment.
Children, guests & pets
- Only clients receiving services are allowed in the service area.
- For the comfort and safety of all our guests, children must be supervised at all times. Innovate Salon & Spa cannot be held responsible for unattended children or accidents.
- No pets, except certified service animals.
Photography & social media
- We love sharing our work! We may photograph your nails for our social media.
- Prefer not to be featured? Just let us know — we always respect your privacy.
Payment & tips
We accept cash, credit and debit cards, Apple Pay, Google Pay, Zelle and Venmo. Tips can be paid with any of these.
Pricing
Prices may vary depending on time, design complexity or products used.
Gift cards
- Gift cards are available online and as physical cards at the salon.
- Gift cards are non-refundable.
Groups & events
Groups of 10 to 30 guests. Groups larger than 15 require a 50% deposit.
Questions
Call or text (856) 425-2552 or email InnovateSalon870@gmail.com.